Client Support Specialist - Work from home

Job Description:

We are seeking a dedicated and motivated Client Support Specialist to join our team at Silatech, a leading organization in youth employment and entrepreneurship in Doha, Qatar. As a Client Support Specialist, you will be responsible for providing exceptional customer service to our clients while working from the comfort of your own home.

Responsibilities: - Respond to client inquiries and provide assistance in a timely and professional manner - Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention - Coordinate with internal teams to address client needs and resolve any issues that may arise - Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services - Monitor client accounts and provide regular updates on their status and progress - Utilize strategic planning skills to identify potential areas for improvement in client support processes - Foster a spirit of cooperation and teamwork within the client support department - Stay up-to-date on industry trends and best practices in client support to continuously improve service delivery - Contribute to the growth and success of the organization by actively participating in team meetings and trainings - Take on additional tasks and responsibilities as assigned by management

Requirements: - Bachelor's degree in Business Administration or related field - At least 4 years of experience in client support or customer service roles - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and manage multiple tasks simultaneously - Proficiency in Microsoft Office Suite and customer relationship management (CRM) tools - Strategic planning skills to identify opportunities for improvement - A cooperative mindset and willingness to collaborate with others - Ability to work from home and maintain a productive work environment - Knowledge of the youth employment and entrepreneurship sector is a plus

Benefits: - Relocation allowance for eligible candidates - Travel opportunities for training and team-building events - Gym membership reimbursement to promote a healthy work-life balance - Opportunities for unlimited personal and professional growth within the organization

Equal Opportunity Statement: Silatech is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.