Contact Center Assistant

Job description:

Ooredoo Q.P.S.C. is seeking a Contact Center Assistant to join our team in Doha, Qatar. As a part-time Associate Level position, the Contact Center Assistant will be responsible for providing support to our contact center team and ensuring the smooth operation of our customer service operations.

Responsibilities: 1. Answering incoming calls and assisting customers with their inquiries or concerns. 2. Managing customer emails and responding to queries in a timely manner. 3. Escalating complex customer issues to the appropriate team member for resolution. 4. Maintaining accurate records of customer interactions and transactions. 5. Assisting with data entry and updating customer information in the database. 6. Assisting in the preparation of reports and presentations for management. 7. Collaborating with team members to improve the overall efficiency of the contact center. 8. Adhering to company policies and procedures at all times.

Requirements: 1. Minimum of 3 years of experience in a customer service or contact center role. 2. Independent and hardworking with a strong work ethic. 3. Excellent teamwork and communication skills. 4. Proficiency in Microsoft Office suite (Word, Excel, PowerPoint). 5. Experience with CRM software is a plus. 6. Strong presentation skills. 7. Ability to multitask and prioritize tasks effectively. 8. High school diploma or equivalent required, bachelor's degree preferred.

Benefits: - Travel and spending expenses covered. - Profit sharing opportunities. - Paid sick leave.

Working environment: At Ooredoo Q.P.S.C., we leverage data to inform decisions and drive strategic initiatives. Our team is dynamic and focused on delivering exceptional customer service to our clients.

Deadline to apply: July 4, 2024

Equal opportunity statement: Ooredoo Q.P.S.C. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.