Contact Center Associate

Job Description:

Woqod is seeking a Contact Center Associate to join our dynamic team in Doha, Qatar. As a Contact Center Associate, you will be responsible for providing outstanding customer service to clients via phone, email, and chat. You will handle inquiries, resolve complaints, and provide accurate information about our products and services.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional manner. 2. Assist customers with product information, pricing, and availability. 3. Resolve customer complaints and issues effectively and efficiently. 4. Process orders, returns, and exchanges. 5. Conduct research to answer customer inquiries and provide solutions. 6. Maintain accurate records of customer interactions and transactions. 7. Collaborate with other departments to escalate issues when necessary. 8. Meet or exceed customer service targets and KPIs. 9. Stay up-to-date on product knowledge and industry trends. 10. Provide feedback to management on customer trends and concerns.

Requirements: 1. 3 years of experience in a customer service role. 2. Reliable and motivated individual with excellent communication skills. 3. Strong decision-making and research abilities. 4. Proficiency in Microsoft Office and CRM software. 5. Ability to work in a fast-paced environment and multitask effectively. 6. High school diploma or equivalent required.

Benefits: 1. Parental leave for both mothers and fathers. 2. Life insurance coverage. 3. Profit sharing opportunities. 4. Career development and growth opportunities within the company.

Working Environment: As a Contact Center Associate at Woqod, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work in a collaborative and supportive environment that values innovation and excellence.

Equal Opportunity Statement: Woqod is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.