Contact Center Associate

Job Description:

Barwa Group is seeking a motivated and enthusiastic Contact Center Associate to join our team in Doha, QA on a part-time basis. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Handle inbound and outbound calls from customers with professionalism and empathy. 2. Assist customers with inquiries, technical issues, product information, and general support. 3. Utilize active listening skills to understand customer needs and provide appropriate solutions. 4. Document and update customer information in the database accurately. 5. Collaborate with team members to resolve complex customer issues and escalations. 6. Adhere to company policies and procedures to ensure consistent service delivery. 7. Strive to meet and exceed performance metrics related to call quality, customer satisfaction, and response time. 8. Continuously seek opportunities for process improvement and efficiency in the contact center.

Requirements: 1. Resilient attitude and ability to remain calm under pressure. 2. Confidence in communication skills, both written and verbal. 3. Strong teamwork skills and a willingness to collaborate with others. 4. Problem-solving skills to quickly assess situations and find solutions. 5. Ability to adapt to changing priorities and multitask in a fast-paced environment.

Benefits: 1. Vision insurance to support your healthcare needs. 2. Training and professional development opportunities to enhance your skills. 3. Visa sponsorship for eligible candidates to work with us.

Working Environment: At Barwa Group, we empower our employees to take ownership of their work and make impactful decisions. We value diversity and inclusion, creating a supportive and collaborative atmosphere where everyone has the opportunity to succeed.

Deadline to Apply: Interested candidates should submit their applications by July 13, 2024.

Equal Opportunity Statement: Barwa Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome applicants from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.