Contact Center Associate - Work from home

Job Description:

Katara Hospitality is seeking a reliable and resourceful Contact Center Associate to join our team on a part-time basis, working from home in Doha, Qatar. As an Entry Level position, no prior experience is required, as we will provide comprehensive training to ensure your success in the role.

Responsibilities: - Handle inbound and outbound customer calls in a professional and courteous manner - Assist customers with inquiries, requests, and issues related to reservations, bookings, and general information - Provide accurate information on hotel amenities, policies, and services - Utilize company systems and databases to access and update customer information - Collaborate with team members and management to ensure customer satisfaction and retention - Meet and exceed key performance indicators such as call quality, customer satisfaction, and response time

Requirements: - High school diploma or equivalent - Excellent communication skills, both verbal and written - Ability to multitask and work in a fast-paced environment - Strong cooperation and people management skills - Basic computer skills and familiarity with Microsoft Office applications - Availability to work flexible hours, including evenings and weekends

Benefits: - Dental insurance - Company-provided equipment - Joining Bonus

Working Environment: At Katara Hospitality, we value innovation, resilience, and adaptability. Our team members flourish in a culture that embraces change and responds resiliently to challenges. We provide a supportive and inclusive work environment where every team member can grow and succeed.

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, national origin, age, disability, marital status, sexual orientation, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: July 13, 2024

If you are a motivated individual looking to kickstart your career in the hospitality industry and work from the comfort of your own home, then we encourage you to apply for the Contact Center Associate position at Katara Hospitality. Join us in providing exceptional customer service and creating unforgettable experiences for our guests.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.