Remote Contact Center Manager

Job Description:

We are looking for a Remote Contact Center Manager to join our team at Qatar National Cement Company. As a part-time position based in Doha, Qatar, this role is ideal for an experienced professional with 8 years of experience in the contact center industry.

Responsibilities: - Develop and implement strategies to optimize contact center operations and meet key performance indicators. - Manage a team of remote contact center agents, providing guidance, training, and support to ensure high-quality customer service. - Monitor and analyze contact center metrics to identify areas for improvement and implement solutions. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Stay up-to-date on industry trends and best practices to continuously improve contact center operations. - Handle escalated customer inquiries or complaints, ensuring resolution in a timely and professional manner. - Implement quality assurance processes to maintain high standards of service delivery. - Oversee scheduling and staffing to ensure adequate coverage and efficient use of resources.

Requirements: - 8 years of experience in contact center management. - Confident and resourceful personality traits. - Strong analytical and creativity skills. - Excellent communication and leadership abilities. - Ability to work independently and in a remote environment. - Bachelor's degree in a related field is preferred.

Benefits: - Joining Bonus. - Life insurance. - Parental leave.

Working Environment: At Qatar National Cement Company, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and continuous improvement, and we empower our employees to take ownership of their work and contribute to the company's success.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Qatar National Cement Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, sexual orientation, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.