Contact Center Manager

Job Description:

Qatar Airways Cargo is seeking a dedicated and adaptable Contact Center Manager to join our team in Doha, Qatar on a part-time basis. As an Associate level position, we require a minimum of 5 years of experience in a similar role.

Responsibilities: - Manage and oversee all aspects of the contact center operations, including customer service, call handling, and complaint resolution - Develop and implement strategies to enhance the overall customer experience and drive efficiency within the contact center - Monitor key performance indicators and metrics to measure the performance of the contact center team - Train, coach, and mentor contact center staff to ensure they are equipped to provide exceptional customer service - Collaborate with other departments to address customer inquiries and resolve issues in a timely manner - Utilize project management skills to lead initiatives aimed at improving contact center processes and procedures - Establish and maintain effective communication channels with stakeholders to ensure alignment on contact center goals and objectives

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in contact center management - Strong project management skills - Excellent teamwork and collaboration abilities - Adaptable and able to work in a fast-paced environment - Dedicated and committed to delivering high-quality customer service

Benefits: - Travel and spending expenses - Training and professional development opportunities - Gym membership

Working Environment: At Qatar Airways Cargo, we leverage data to inform decisions and drive strategic initiatives. The successful candidate will have the opportunity to work in a dynamic and data-driven environment where they can make a real impact on the business.

Equal Opportunity Statement: Qatar Airways Cargo is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from qualified candidates regardless of their race, gender, age, disability, sexual orientation, or religion.

Deadline to apply: July 15, 2024.

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply by the specified deadline.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.