Contact Center Officer

Job Description:

Katara Hospitality is seeking a passionate and resourceful Contact Center Officer to join our team in Doha, Qatar. As a Contact Center Officer, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service through various communication channels. This part-time entry-level position offers opportunities for personal and professional growth in a dynamic work environment.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat - Provide accurate and timely information to customers regarding products, services, and reservations - Assist customers with booking and cancellations - Handle customer complaints and escalations in a professional and efficient manner - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Collaborate with other departments to ensure seamless customer experience - Perform administrative duties as needed

Requirements: - Strong communication skills, both verbal and written - Ability to work in a fast-paced environment and multitask effectively - Excellent customer service skills with a positive attitude - Proficiency in Microsoft Office applications - Ability to adapt to changing situations and prioritize tasks - High school diploma or equivalent

Personality traits: - Resourceful - Passionate

Soft skills: - Innovation - Adaptability

Benefits: - Paid sick leave - Joining bonus - Retirement plan

Working environment: - Provide opportunities for unlimited personal and professional growth.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.