Contact Center Officer

Job Description:

Qatar Biobank, a leading biorepository in Doha, is seeking a Contact Center Officer to join our team on a part-time basis. As an Entry Level position, the Contact Center Officer will be responsible for providing excellent customer service to individuals interacting with Qatar Biobank through various communication channels.

Responsibilities: 1. Answer incoming calls and respond to emails promptly and professionally. 2. Provide accurate information about Qatar Biobank's services and research initiatives. 3. Record details of customer inquiries, comments, and complaints in the database. 4. Escalate complex issues to the appropriate department for resolution. 5. Follow up with customers to ensure their concerns have been addressed satisfactorily. 6. Keep abreast of updates and changes in Qatar Biobank's policies and procedures. 7. Collaborate with other team members to improve overall customer experience.

Requirements: 1. At least 1 year of experience in customer service or a related field. 2. Driven and reliable with a strong work ethic. 3. Demonstrated leadership and decision-making skills. 4. Excellent communication and interpersonal skills. 5. Ability to work effectively in a fast-paced environment. 6. Proficiency in Microsoft Office and basic computer skills.

Benefits: - Remote work flexibility - Relocation allowance for eligible candidates - Company-provided equipment for work tasks

Working Environment: At Qatar Biobank, we value our employees and strive to create a positive working environment. We recognize and reward based on performance and merit, fostering a culture of growth and development.

Equal Opportunity Statement: Qatar Biobank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to Apply: Interested candidates should submit their applications by June 10, 2024.

If you are a motivated individual with a passion for customer service and looking to embark on a career in the biorepository field, we encourage you to apply for the Contact Center Officer position at Qatar Biobank.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.