Contact Center Officer

Job Description:

MEEZA is seeking a dynamic and enthusiastic individual to join our team as a part-time Contact Center Officer in Doha, Qatar. As an Entry Level position, no prior experience is required. The ideal candidate will possess a high level of energy and resilience to excel in this fast-paced environment.

Responsibilities: 1. Answering incoming calls and emails from customers in a professional and timely manner. 2. Providing excellent customer service by addressing inquiries, resolving issues, and escalating complex cases when necessary. 3. Documenting all customer interactions accurately in the system. 4. Identifying opportunities for process improvements and suggesting innovative solutions. 5. Collaborating with team members to ensure seamless operations and customer satisfaction. 6. Handling customer complaints with empathy and finding satisfactory resolutions. 7. Adhering to all company policies and procedures while maintaining confidentiality.

Requirements: 1. Energetic and resilient personality to thrive in a high-pressure environment. 2. Strong communication skills with the ability to listen actively and empathize with customers. 3. Innovative mindset to adapt to evolving customer needs and technological advancements. 4. Critical thinking skills to analyze situations and make informed decisions. 5. Ability to work effectively in a team setting and collaborate with colleagues. 6. Basic computer literacy and proficiency in Microsoft Office applications. 7. Fluent in English, additional languages are a plus.

Benefits: - Vision insurance - Paid sick leave - Company equipment provided for work

Working Environment: At MEEZA, we believe in injecting a sense of joy and vibrancy into the work environment. We foster a culture of inclusivity, respect, and collaboration to ensure the well-being and success of our team members.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: MEEZA is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.