Contact Center Officer

Job Description:

Qatar Electricity & Water Company is seeking a Contact Center Officer to join our dynamic team in Doha. As a Contact Center Officer, you will be responsible for handling customer inquiries and providing exceptional customer service. This position is part-time and at the Associate Level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional manner - Provide information about company products and services - Resolve customer complaints and issues in a timely manner - Update customer records and databases - Collaborate with other departments to ensure customer satisfaction - Assist in the development of training materials for new hires - Monitor and analyze customer feedback to identify areas for improvement

Requirements: - Bachelor's degree in Business Administration or related field - Excellent communication skills - Strong problem-solving abilities - Ability to work well under pressure - Motivated and hardworking personality traits - Planning and strategic planning soft skills - Ability to adapt to changing priorities and work in a fast-paced environment

Benefits: - Free accommodation - Retirement plan - Disability insurance

Working Environment: At Qatar Electricity & Water Company, we nurture an entrepreneurial atmosphere, even within an established organization. Our team members are encouraged to think creatively and take initiative to drive the company forward.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Qatar Electricity & Water Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We value diversity and strive to create an inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.