Contact Center Officer - Work from home

Job Description:

As a Contact Center Officer at Qatar National Cement Company, you will have the opportunity to work remotely from the comfort of your own home. This part-time entry-level position is perfect for individuals who are dedicated and hardworking, with a passion for customer service.

Responsibilities: 1. Handle inbound and outbound customer calls in a professional and courteous manner. 2. Address customer inquiries and resolve issues promptly and effectively. 3. Utilize problem-solving skills to find solutions to customer concerns. 4. Provide product information and assistance to customers as needed. 5. Use persuasion techniques to upsell products or services to customers. 6. Maintain accurate and detailed records of customer interactions. 7. Collaborate with team members to ensure a seamless customer experience. 8. Follow company policies and procedures to meet customer needs and uphold company values. 9. Participate in ongoing training and development opportunities.

Requirements: 1. Strong communication skills, both verbal and written. 2. Excellent customer service skills. 3. Ability to work independently and as part of a team. 4. Proficiency in using computer software and systems. 5. High school diploma or equivalent. 6. No previous experience required - training will be provided. 7. Problem-solving skills and the ability to think on your feet. 8. Persuasion skills to effectively communicate with customers.

Benefits: 1. Disability insurance 2. Profit sharing 3. Retirement plan

Working Environment: At Qatar National Cement Company, we have a strong focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing the highest level of service to our customers, and we strive for excellence in all that we do.

Deadline to Apply: Interested candidates should submit their application by May 25, 2024.

Equal Opportunity Statement: Qatar National Cement Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.