Contact Center Officer - Work from home

Job Description:

We are looking for a Contact Center Officer to join our team at Qatar National Broadband Network. As a Contact Center Officer, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service. This role is a part-time position and allows you to work from the comfort of your own home.

Responsibilities: - Answer incoming customer calls and emails promptly and professionally - Resolve customer inquiries and issues in a timely manner - Provide product and service information to customers - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction - Meet or exceed performance goals and targets - Stay up to date on product knowledge and company policies - Adhere to company guidelines and best practices for customer service

Requirements: - High school diploma or equivalent - Strong communication skills, both verbal and written - Ability to work independently and be self-motivated - Excellent presentation skills - Experience in a customer service or call center role is a plus, but not required - Team player with a positive attitude - Must have a quiet and dedicated workspace at home - Must have a reliable internet connection and a computer/laptop

Personality Traits: - Independent - Driven

Soft Skills: - Presentation - Teamwork

Benefits: - Disability insurance - Medical coverage - Paid Time Off (PTO)

Working Environment: At Qatar National Broadband Network, we strive to cultivate a sense of ownership and responsibility at every level. We believe in providing a supportive and inclusive work environment where employees can thrive and grow.

Equal Opportunity Statement: Qatar National Broadband Network is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-15

If you are a motivated individual with a passion for customer service, we encourage you to apply for the Contact Center Officer position at Qatar National Broadband Network. Join our team and help us deliver exceptional service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.