Contact Center Representative

Job Description:

MEEZA is seeking a part-time Contact Center Representative to join our team in Doha, Qatar. As an Associate Level Contact Center Representative, you will be responsible for handling customer inquiries, resolving complaints, and providing information about our products and services.

Responsibilities: - Answering incoming calls and responding to customer emails - Resolving customer complaints and issues in a professional and efficient manner - Providing accurate information about products and services - Processing orders, returns, and exchanges - Maintaining a high level of customer service and satisfaction - Collaborating with other team members to achieve department goals

Requirements: - 2 years of experience in a customer service or contact center role - Independent and reliable with the ability to work effectively with minimal supervision - Strong decision-making skills and the ability to persuade customers when necessary - Excellent communication skills, both verbal and written - Proficiency in Microsoft Office and customer relationship management (CRM) software - High school diploma or equivalent required, college degree preferred

Benefits: - Paid overtime - Life insurance - Visa sponsorship

Working Environment: At MEEZA, we promote equality and fairness for all employees. We strive to create a positive and inclusive workplace where all team members feel valued and respected.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: MEEZA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. MEEZA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.