Contact Center Representative - Work from home

Job Description:

Al Jazeera Media Network is seeking a Contact Center Representative to work from home in Doha, Qatar on a part-time basis. This position is at an Associate Level and requires a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Manage incoming and outgoing calls and emails from customers in a professional and efficient manner. 2. Resolve customer inquiries, complaints, and requests in a timely and satisfactory manner. 3. Provide accurate information about products and services to customers. 4. Follow up with customers to ensure their issues have been resolved to their satisfaction. 5. Maintain customer records and update information as needed. 6. Collaborate with other team members to improve overall customer service operations. 7. Adhere to company policies and procedures at all times.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Ability to work independently and in a team environment. 3. Strong problem-solving skills and the ability to think on your feet. 4. Previous experience working in a contact center or customer service role. 5. Dedication to providing exceptional customer service. 6. Proven adaptability to changing work environments and tasks. 7. Demonstrated leadership skills. 8. Proficiency in using Microsoft Office and CRM software. 9. High school diploma or equivalent required.

Benefits: 1. Company transportation provided. 2. Travel opportunities for training and conferences. 3. Retirement plan options available for eligible employees.

Working Environment: Join our team and experience a high-energy workplace dedicated to achieving impactful results. Our team is driven by a passion for excellence and a commitment to delivering top-tier customer service.

Equal Opportunity Statement: Al Jazeera Media Network is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any factor not related to the requirements of the job.

Deadline to Apply: May 11, 2024

Join us in making a difference in the world of media and customer service. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.