Contact Center Representative - Work from home

Job Description:

MEEZA is seeking a Contact Center Representative to work from home in Doha, Qatar. As a part-time associate level position, the Contact Center Representative will be responsible for effectively handling customer inquiries, providing exceptional customer service, and representing the company in a professional manner. The ideal candidate will have at least 4 years of experience in a customer service or call center role and possess the personality traits of being driven and resilient.

Responsibilities: - Answer inbound calls and emails from customers in a timely and professional manner - Provide accurate information and assistance to customers, addressing their concerns and resolving issues - Utilize strategic planning and problem-solving skills to find solutions that meet customer needs - Maintain a high level of customer satisfaction and loyalty through excellent service - Follow company policies and procedures for handling customer interactions - Collaborate with team members to ensure a cohesive approach to customer service - Continuously seek ways to improve processes and enhance the customer experience - Adhere to performance metrics and KPIs set by management

Requirements: - 4+ years of experience in a customer service or call center role - Excellent verbal and written communication skills - Ability to work independently and prioritize tasks effectively - Proficiency in using customer service software and tools - Strong problem-solving skills and ability to think strategically - Driven and resilient personality traits - High school diploma or equivalent required, college degree preferred

Benefits: - Life insurance - Gym membership - Parental leave - Opportunities for professional development and growth

Working Environment: At MEEZA, we encourage a culture of curiosity and questioning to fuel innovation and growth. We value diversity and inclusivity in our workplace, fostering a supportive environment where all employees can thrive and succeed.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: MEEZA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.