Contact Center Specialist

Job Description:

Qatar Solar Technologies is seeking a part-time Contact Center Specialist to join our team in Doha. The ideal candidate for this Associate Level position will have at least 4 years of experience in a similar role. As a Contact Center Specialist, you will be responsible for managing incoming and outgoing customer calls, resolving customer inquiries and issues, and providing exceptional customer service.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional manner - Make outbound calls to follow up on customer requests or issues - Provide accurate information about products and services - Troubleshoot and resolve customer complaints - Keep detailed records of customer interactions and transactions - Process orders, returns, and exchanges - Collaborate with other departments to ensure customer satisfaction - Stay up-to-date on product knowledge and company policies - Meet and exceed performance targets and KPIs

Requirements: - 4+ years of experience in a customer service or contact center role - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to work well under pressure and handle difficult customers with patience and empathy - Resilient and adaptable to changing situations - Strong planning and organization skills - Innovative mindset to improve customer service processes - Knowledge of CRM software and call center systems - High school diploma or equivalent

Benefits: - Dental insurance - Vision insurance - Free food - Opportunity for growth and advancement within the company

Equal Opportunity Statement: Qatar Solar Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

If you are a customer service professional with a passion for helping others and a desire to excel in a dynamic environment, we encourage you to apply for the Contact Center Specialist position at Qatar Solar Technologies. Deadline for applications is May 11, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.