Remote Contact Center Specialist

Job Description: Barwa Group is seeking a Remote Contact Center Specialist to join our dynamic team in Doha, Qatar. As a part-time entry-level position, this role is ideal for individuals looking to gain experience in a fast-paced and engaging work environment. The Remote Contact Center Specialist will be responsible for providing exceptional customer service and support through various communication channels, including phone calls, emails, and live chat.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Assist customers with product information, orders, and returns - Handle escalations and complaints with empathy and patience - Collaborate with team members to ensure a seamless customer experience - Maintain accurate records of customer interactions in the CRM system - Adhere to company policies and procedures while providing excellent service - Work independently in a remote setting while meeting performance goals and targets

Requirements: - Must be reliable and resourceful in resolving customer issues - Excellent time management skills to prioritize tasks effectively - Strong teamwork and communication skills to collaborate with colleagues - No prior experience is required, but a willingness to learn and grow is essential - High school diploma or equivalent - Proficiency in Microsoft Office and basic computer skills - Must have a quiet home office environment with a reliable internet connection

Benefits: - Retirement plan for long-term financial security - Paid Time Off (PTO) for work-life balance - Relocation allowance for eligible candidates - Employee wellness initiatives to support physical and mental health

Equal Opportunity Statement: Barwa Group is an equal opportunity employer and values diversity in our workforce. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified candidates are encouraged to apply.

Deadline to apply: June 23, 2024

If you are a self-motivated individual with a passion for customer service, apply now to join our team as a Remote Contact Center Specialist at Barwa Group in Doha, Qatar.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.