Customer Care Manager

Job Description:

As a Customer Care Manager at Qatar Airways, you will be responsible for overseeing all aspects of customer service and satisfaction. Your main goal will be to ensure that our passengers have a seamless and positive experience from the moment they book their tickets until they reach their final destination.

Responsibilities: - Develop and implement customer care strategies to enhance the overall passenger experience - Manage a team of customer service representatives and ensure they are meeting performance goals - Address and resolve customer complaints in a timely and professional manner - Monitor customer feedback and implement improvements based on their suggestions - Collaborate with other departments to ensure a cohesive and efficient customer care process - Conduct regular training sessions for customer service staff to improve their skills and knowledge - Create reports and analyze data to identify trends and areas for improvement - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 6 years of experience in customer service, preferably in the airline industry - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication skills, both written and verbal - Proficient in research and analysis - Reliable and able to work under pressure - Proven track record of delivering high-quality customer service - Ability to work independently and manage multiple tasks simultaneously

Benefits: - Paid Time Off (PTO) - Remote work flexibility - Travel opportunities

Working Environment: At Qatar Airways, we value creativity and encourage our employees to think outside the box. You will have the opportunity to contribute fresh ideas and innovative solutions to improve our customer care processes.

Equal Opportunity Statement: Qatar Airways is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.