Remote Customer Care Manager

As a Remote Customer Care Manager at Aspire Zone Foundation, you will be responsible for overseeing and managing the customer care team, ensuring that all customer inquiries and issues are resolved in a timely and satisfactory manner. You will work remotely from Doha, Qatar, in a part-time capacity at a mid-to-senior level, requiring at least 7 years of experience in customer service or related fields.

Responsibilities: - Lead and manage a team of remote customer care representatives - Develop and implement customer care policies and procedures - Monitor customer inquiries and ensure they are being handled effectively - Analyze customer feedback and trends to identify areas for improvement - Collaborate with other departments to resolve customer issues - Provide ongoing training and support to customer care team members - Track and report on key performance metrics related to customer satisfaction

Requirements: - 7+ years of experience in customer service or a related field - Strong leadership and communication skills - Dedication and reliability in managing a remote team - Excellent planning and analysis skills - Ability to work independently and collaboratively with colleagues worldwide

Benefits: - Travel and spending expenses covered - Gym membership - Medical coverage

Working Environment: As a Remote Customer Care Manager at Aspire Zone Foundation, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality. You will work in a dynamic and supportive environment where your ideas and input are valued.

Deadline to apply: June 1, 2024

Equal Opportunity Statement: Aspire Zone Foundation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.