Customer Care Manager

Job Description:

Qatar Petroleum is seeking a dedicated and resourceful Customer Care Manager to join our team in Doha. This part-time position is ideal for a candidate with at least 6 years of experience in a customer service role, who possesses strong teamwork and creativity skills.

Responsibilities: - Oversee and manage the customer care team, ensuring that all customer inquiries and issues are addressed in a timely and professional manner - Develop and implement customer care strategies to optimize the customer experience and ensure customer satisfaction - Monitor and analyze customer feedback and data to identify trends and areas for improvement - Collaborate with other departments to resolve customer issues and improve processes - Train and mentor customer care representatives to deliver exceptional service - Act as a liaison between customers and the company, handling escalations and complaints effectively - Develop and maintain relationships with key customers to promote loyalty and retention

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 6 years of experience in customer service or related field - Strong communication and interpersonal skills - Proven ability to lead a team and drive results - Highly organized and detail-oriented - Ability to work under pressure and handle multiple priorities - Proficiency in Microsoft Office and customer relationship management software

Personality Traits: - Resourceful - Dedicated

Soft skills: - Teamwork - Creativity

Benefits: - Relocation allowance - Vision insurance - Medical coverage

Working Environment: At Qatar Petroleum, our focus is on exceeding customer expectations and delivering delight. We are committed to providing a positive and supportive work environment where employees can thrive and grow in their careers.

Deadline to apply: July 3, 2024

Equal Opportunity Statement: Qatar Petroleum is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.