Customer Care Manager - Work from home

Job Description:

Qatar Aeronautical College is seeking a highly motivated and experienced Customer Care Manager to join our team on a part-time basis. As a Customer Care Manager, you will be responsible for overseeing all aspects of customer service and satisfaction, ensuring that our customers receive the highest level of support and assistance. This role will be based remotely, allowing you to work from the comfort of your own home.

Responsibilities: - Develop and implement customer care strategies to improve customer satisfaction and retention - Manage a team of customer service representatives, providing leadership and support - Handle escalated customer inquiries and issues in a timely and professional manner - Monitor customer feedback and reviews to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Analyze customer data and metrics to track performance and make informed decisions - Develop and maintain strong relationships with key customers and stakeholders

Requirements: - Bachelor's degree in business administration or related field - Proven experience in customer service management, with a minimum of 5 years in a similar role - Excellent communication skills and the ability to interact effectively with customers and team members - Strong strategic planning and problem-solving abilities - Driven and confident personality traits - Ability to work independently and remotely - Proficiency in Microsoft Office and customer relationship management software

Benefits: - Company transportation - Remote work flexibility - Travel opportunities

Working Environment: At Qatar Aeronautical College, we pride ourselves on fostering a dynamic workplace that values teamwork, innovation, and shared success. As a Customer Care Manager, you will have the opportunity to collaborate with a diverse team of professionals and make a meaningful impact on our customers' experiences.

Equal Opportunity Statement: Qatar Aeronautical College is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome applicants from all backgrounds and strive to create a workplace that is representative of the communities we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.