Remote Customer Care Officer

Job Description:

We are currently seeking a Remote Customer Care Officer to join our team at Hilton in Doha, Doha, QA. This part-time position is at the Associate Level, requiring a minimum of 2 years of experience in a customer service role. The ideal candidate will possess resilience and independence, along with strong presentation and communication skills.

Responsibilities: - Provide exceptional customer service through various communication channels, including phone, email, and chat - Resolve customer inquiries and issues in a timely and professional manner - Utilize Hilton's customer service tools and resources to efficiently assist customers - Maintain accurate and detailed customer records - Collaborate with internal teams to address customer needs and escalations - Continuously seek opportunities to improve the customer experience and provide feedback to management - Meet and exceed performance metrics and targets set by the company

Requirements: - 2 years of experience in a customer service role - Strong communication and presentation skills - Ability to work independently and in a remote setting - Resilient and adaptable to changing customer needs - Proficiency in Microsoft Office and customer service platforms - High school diploma or equivalent - Fluent in English (additional language skills are a plus)

Benefits: - Joining Bonus - Free accommodation - Remote work flexibility - Opportunities for personal and professional development - Competitive salary and benefits package

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome and encourage all qualified candidates to apply, regardless of race, gender, religion, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to Apply: June 1, 2024

Join us at Hilton and be a part of a dynamic team that values growth, innovation, and exceptional customer care. Apply now to become our Remote Customer Care Officer!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.