Customer Care Officer

Job Description:

Al Jazeera Media Network is seeking a motivated and energetic Customer Care Officer to join our team in Doha, Qatar. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a professional and courteous manner. 2. Address customer concerns and complaints, and escalate issues to the appropriate department if necessary. 3. Proactively engage with customers to gather feedback and improve overall customer satisfaction. 4. Maintain accurate records of customer interactions and transactions. 5. Assist with processing orders, refunds, and exchanges as needed. 6. Collaborate with other team members to ensure seamless customer service delivery. 7. Stay up-to-date on company products, services, and policies to better assist customers. 8. Conduct research and analysis to identify trends and opportunities for improvement in customer care processes.

Requirements: 1. High school diploma or equivalent. 2. Strong communication and interpersonal skills. 3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 4. Proficiency in Microsoft Office and customer service software. 5. Ability to work independently and as part of a team. 6. Driven and hardworking individual who is committed to providing excellent customer service. 7. Strong research and analysis skills. 8. No previous experience required; training will be provided.

Benefits: 1. Paid overtime for extra hours worked. 2. Opportunities for training and professional development. 3. Medical coverage for employees. 4. Positive and inclusive working environment that fosters mentorship and leadership development.

Equal Opportunity Statement: Al Jazeera Media Network is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, genetics, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 10, 2024

Join our team and be a part of a dynamic and innovative media network committed to delivering top-notch customer service. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.