Customer Care Officer

Job Description:

As a Customer Care Officer at Qatar Rail, you will be responsible for ensuring the highest level of customer satisfaction by assisting passengers with their inquiries, complaints, and feedback. You will serve as the primary point of contact for customers and play a crucial role in maintaining a positive brand image for the company. In this entry-level position, you will have the opportunity to develop your customer service skills and learn about the operations of a leading transportation company in Qatar.

Responsibilities: - Respond to customer inquiries via phone, email, and in person in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Collect and analyze customer feedback to identify trends and areas for improvement - Collaborate with other departments to address customer concerns and improve overall service delivery - Maintain accurate records of customer interactions and transactions - Assist with the development and implementation of customer service policies and procedures

Requirements: - Bachelor's degree in business administration, hospitality management, or a related field - 1 year of experience in a customer service role - Passionate about providing exceptional service to customers - Dedicated to meeting and exceeding customer expectations - Strong teamwork and planning skills - Excellent communication and interpersonal skills - Fluent in English and Arabic - Knowledge of transportation systems and procedures is a plus

Benefits: - Free accommodation - Relocation allowance - Medical coverage

Working Environment: At Qatar Rail, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and we are committed to providing our employees with the resources and support they need to succeed.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Qatar Rail is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.