Remote Customer Care Representative

We are looking for a Remote Customer Care Representative to join our team at Qatar Museums. As a part-time Associate Level position, this role requires a minimum of 4 years of experience in customer service. We are seeking someone who is resourceful, energetic, and possesses strong decision-making and project management skills.

Responsibilities: - Provide exceptional customer service to clients through various communication channels, including phone, email, and chat - Address customer inquiries, resolve complaints, and escalate issues as needed - Assist with order processing, tracking shipments, and handling returns and exchanges - Work collaboratively with other team members to ensure a seamless customer experience - Maintain accurate records of interactions with customers in the CRM system - Stay up to date on product knowledge and company policies to provide accurate information to customers

Requirements: - 4+ years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Proficiency in Microsoft Office and experience using CRM software - Ability to work effectively in a remote setting with minimal supervision

Benefits: - Visa sponsorship for qualified candidates - Company transportation for employees in Doha - Retirement plan options for part-time employees

Working environment: At Qatar Museums, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to fostering creativity and innovation in everything we do.

Equal Opportunity Statement: Qatar Museums is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-13

If you meet the requirements and are interested in joining our team as a Remote Customer Care Representative, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.