Customer Care Representative

Job Description:

We are seeking a dynamic and dedicated Customer Care Representative to join our team at Mall of Qatar in Doha. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our patrons, ensuring that each individual has a positive experience while visiting our mall.

Responsibilities: - Address customer inquiries and resolve complaints in a professional and timely manner - Assist customers with finding products, services, and amenities within the mall - Maintain a thorough knowledge of the mall layout, store locations, and current promotions - Coordinate with other departments to ensure seamless communication and customer support - Collaborate with management to develop and implement customer care strategies - Maintain accurate records of customer interactions and feedback - Continuously strive to improve the customer experience and exceed expectations - Assist with special events, promotions, and customer loyalty programs - Stay up-to-date on industry trends and best practices in customer care

Requirements: - Bachelor's degree preferred - 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Resourceful and energetic personality - Attention to detail and strong project management skills - Ability to work in a fast-paced environment and multitask effectively - Excellent problem-solving abilities and a customer-centric approach - Proficiency in Microsoft Office and customer relationship management software

Benefits: - Travel opportunities - Retirement plan - Disability insurance

Working Environment: At Mall of Qatar, we are a company that transcends borders, promoting collaboration on a global scale. Our team is diverse and inclusive, encouraging innovation and creativity in everything we do.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Mall of Qatar is an equal opportunity employer and is committed to creating a diverse and inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.