Customer Care Representative

Job Description:

Qatargas Operating Company Limited is seeking a part-time Customer Care Representative to join our team in Doha, Qatar. The ideal candidate for this Associate Level position will have a minimum of 3 years of experience in customer service and possess a driven and resilient personality. Attention to detail and creativity are essential soft skills for success in this role.

Responsibilities: - Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner - Provide accurate information about products and services, and assist customers with placing orders or resolving issues - Document all customer interactions and ensure that all issues are resolved to the customer's satisfaction - Collaborate with other departments to escalate and resolve complex customer issues - Proactively identify opportunities to improve the customer experience and provide feedback to the relevant teams - Meet or exceed customer satisfaction goals and performance metrics - Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements: - Minimum of 3 years of experience in customer service, preferably in a fast-paced environment - Driven and resilient personality with a strong work ethic - Attention to detail and the ability to think creatively to solve customer problems - Excellent communication skills, both verbal and written - Ability to work effectively in a team environment and collaborate with others to achieve common goals - Proficiency in Microsoft Office suite and experience with CRM software is a plus

Benefits: - Paid sick leave - Travel opportunities - Free food

Working Environment: At Qatargas Operating Company Limited, we strive for excellence and uphold high standards in all our endeavors. Our team is committed to providing exceptional customer care and creating a positive work environment for all employees.

Equal Opportunity Statement: Qatargas Operating Company Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and qualifications.

Deadline to apply: July 15, 2024

Join our team and make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.