Customer Care Representative - Work from home

Job Description:

Hamad Medical Corporation is seeking a dedicated and reliable Customer Care Representative to work from home in Doha, QA. As an entry-level position, no prior experience is required. This part-time role will involve providing exceptional customer service to patients and their families, serving as a liaison between patients and healthcare providers, and resolving any issues or concerns that may arise.

Responsibilities: 1. Respond to incoming calls, emails, and messages from patients and their families in a timely and professional manner. 2. Assist patients with scheduling appointments, obtaining medical records, and navigating the healthcare system. 3. Address any concerns or complaints from patients and work to find a satisfactory resolution. 4. Conduct research and negotiate with healthcare providers on behalf of patients to ensure the best possible care. 5. Maintain accurate and detailed records of all communication with patients and healthcare providers. 6. Collaborate with other team members to ensure a seamless and positive experience for patients. 7. Stay up-to-date on healthcare policies and procedures to provide accurate information to patients.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong problem-solving abilities and attention to detail. 3. Ability to work independently and manage time effectively. 4. Proficiency in using basic computer programs and systems. 5. Dedication to providing exceptional customer service. 6. Ability to research and negotiate effectively. 7. Must be reliable and committed to meeting deadlines.

Benefits: - Parental leave - Vision insurance - Company transportation

Working environment: At Hamad Medical Corporation, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where all employees can thrive.

Equal opportunity statement: Hamad Medical Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workforce where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.