Customer Care Specialist

As a Customer Care Specialist at BeIN Sports, based in Doha, Qatar, you will play a crucial role in providing exceptional customer service to our valued clients. This part-time entry-level position requires zero years of experience, making it a perfect opportunity for those looking to kickstart their career in customer care.

Responsibilities: - Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner - Identify and assess customers' needs to achieve satisfaction - Provide accurate information about products, services, and promotions - Resolve customer complaints and issues effectively and efficiently - Follow up with customers to ensure their concerns have been resolved to their satisfaction - Update customer information in the database to maintain accurate records - Collaborate with other team members to ensure a seamless customer experience

Requirements: - Strong communication skills and the ability to remain calm and professional under pressure - Resilient and resourceful mindset to handle challenging customer situations - Problem-solving skills to address customer issues effectively - Negotiation skills to find solutions that are satisfactory to both the customer and the company - Attention to detail and organizational skills to manage customer inquiries efficiently

Benefits: - Employee discounts on BeIN Sports products and services - Life insurance coverage - Disability insurance for added peace of mind - Supportive working environment that encourages personal and professional growth

Equal Opportunity Statement: BeIN Sports is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or disability.

If you are a customer-focused individual looking to start your career in the sports industry, apply now to join the BeIN Sports team as a Customer Care Specialist. The deadline to submit your application is May 18, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.