Customer Care Specialist - Work from home

Job Description:

Katara Hospitality is seeking a motivated and adaptable Customer Care Specialist to join our team. This is a part-time position that allows you to work from the comfort of your own home. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely manner - Resolve customer complaints and issues with professionalism and empathy - Maintain a high level of product knowledge to effectively assist customers - Collaborate with other team members to ensure seamless customer service - Keep accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate channels - Follow up with customers to ensure their needs are met and issues are resolved - Continuously seek opportunities to improve customer service processes and procedures

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong critical thinking skills and the ability to solve problems independently - People management skills to effectively interact with customers from diverse backgrounds - Adaptability to work in a fast-paced and ever-changing environment - Driven to exceed customer expectations and achieve results - Ability to work from home and maintain a productive work environment - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent

Benefits: - Disability insurance - Profit sharing - Company transportation

Working Environment: At Katara Hospitality, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a Customer Care Specialist, you will have the opportunity to work in a supportive and collaborative environment where your ideas are valued and encouraged.

Application Deadline: June 10, 2024

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.