Customer Service Assistant

Job Description:

Silatech is currently seeking a reliable and resilient Customer Service Assistant to join our team in Doha, Qatar. As a part-time Associate Level role, the successful candidate will be responsible for providing exceptional customer service to our clients and supporting the daily operations of our organization.

Responsibilities: - Responding to customer inquiries via phone, email, and in-person - Handling customer complaints and resolving issues in a timely and professional manner - Assisting customers with product information, orders, and returns - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to ensure a seamless customer experience - Conducting analysis of customer feedback to identify areas for improvement - Communicating effectively with customers and colleagues to ensure clear and open communication channels - Following company policies and procedures to uphold high standards of customer service

Requirements: - Minimum 4 years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong analytical skills to assess customer needs and provide appropriate solutions - Ability to work collaboratively with colleagues from diverse backgrounds and cultures - Reliable and able to work independently with minimal supervision - Resilient and able to handle challenging situations with a positive attitude

Benefits: - Company transportation provided - Parental leave for eligible employees - Gym membership for employees to promote health and wellness

Working Environment: At Silatech, we foster a global village mentality, working collaboratively with colleagues from around the world to achieve our mission of empowering youth and creating economic opportunities. Our team values diversity and inclusivity, encouraging open communication and a supportive work environment.

Deadline to Apply: Please submit your application by May 11, 2024.

Equal Opportunity Statement: Silatech is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.