Customer Service Assistant

Job Description:

As a Customer Service Assistant at Woqod, your primary responsibility will be to provide exceptional customer service to our clients. You will be the first point of contact for customers, assisting them with inquiries, resolving complaints, and ensuring their overall satisfaction with our products and services. Your duties will include answering phone calls, responding to emails, and addressing customer concerns in a timely and professional manner.

Responsibilities: - Greet and assist customers in a friendly and courteous manner - Address customer inquiries and resolve issues efficiently - Process orders and handle payment transactions accurately - Maintain a clean and organized work environment - Collaborate with team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies - Provide feedback to management on customer trends and concerns - Continuously look for ways to improve the customer service process

Requirements: - 4 years of experience in a customer service role - Excellent communication skills - Confident and energetic personality - Strong emotional intelligence and ability to empathize with customers - Ability to work well in a team environment - High school diploma or equivalent - Proficient in Microsoft Office Suite - Must be able to work on a part-time basis

Benefits: - Training & professional development opportunities - Life insurance coverage - Travel opportunities for top performers

Working Environment: At Woqod, we prioritize understanding and empathy in all interactions with our customers. We believe in creating a positive and supportive work environment where all team members are treated with respect and kindness.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Woqod is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.