Customer Service Assistant - Work from home

Job Description:

As a Customer Service Assistant at Qatar Mobility Innovations Center, you will be responsible for providing exceptional customer service to our clients while working from the comfort of your home. Your primary role will be to assist customers with inquiries, issues, and requests through various communication channels such as phone, email, and live chat. You will work closely with our team to ensure that all customer interactions are handled in a professional and timely manner.

Responsibilities: - Respond to customer inquiries and provide accurate information about our products and services - Assist customers with placing orders, processing returns, and resolving any issues they may encounter - Maintain a positive and empathetic attitude towards customers at all times - Keep accurate records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction and retention - Stay up to date on product knowledge and company policies to provide accurate information to customers - Actively participate in team meetings and training sessions to improve service quality

Requirements: - 4 years of experience in customer service or a related field - Independent and adaptable personality traits - Strong research and planning skills - Excellent communication and problem-solving abilities - Proficient in using customer service software and tools - High school diploma or equivalent - Access to a reliable internet connection and a quiet workspace at home

Benefits: - Visa sponsorship for eligible candidates - Retirement plan options - Gym membership reimbursement

Working Environment: At Qatar Mobility Innovations Center, we foster transparency and open dialogue for effective communication at all levels. We value teamwork, collaboration, and a positive work culture that encourages personal growth and development.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Qatar Mobility Innovations Center is an equal opportunity employer and is committed to fostering diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable laws. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.