Customer Service Associate

Job Description:

Barwa Group is seeking a part-time Customer Service Associate to join our team in Doha, Qatar. The ideal candidate will have at least 4 years of experience in customer service and possess a strong ability to adapt to changing situations, as well as a high level of motivation.

Responsibilities: 1. Handle customer inquiries and provide accurate information 2. Assist customers with product selection and purchases 3. Resolve customer complaints in a professional and timely manner 4. Process returns and exchanges according to company policies 5. Collaborate with other team members to ensure excellent customer service 6. Keep accurate records of customer interactions and transactions 7. Stay up-to-date on product knowledge and promotions 8. Identify and implement innovative solutions to improve customer service processes 9. Participate in team meetings and training sessions 10. Work collaboratively with other departments to address customer needs

Requirements: 1. 4 years of experience in customer service 2. Strong communication and interpersonal skills 3. Ability to work well in a team environment 4. Highly motivated and adaptable 5. Ability to think creatively and problem-solve 6. Proficiency in using customer service software and tools 7. Excellent time management and organizational skills 8. Ability to work flexible hours, including evenings and weekends

Benefits: - Dental insurance - Gym membership - Paid overtime

Working Environment: At Barwa Group, we promote work-life balance and prioritize employee well-being. Our team values teamwork, innovation, and continuous improvement.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement: Barwa Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.