Remote Customer Service Manager

Qatar Steel Company is seeking a highly skilled Remote Customer Service Manager to join our team on a part-time basis. As an Associate Level role, the ideal candidate will have at least 5 years of experience in customer service management.

Responsibilities: - Manage a team of remote customer service representatives, providing guidance, training, and support - Monitor team performance and provide feedback to ensure KPIs are met - Develop and implement customer service strategies to enhance customer satisfaction and loyalty - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Collaborate with other departments to improve processes and procedures related to customer service

Requirements: - Excellent communication and interpersonal skills - Strong leadership abilities with a focus on driving results - Proven track record of delivering exceptional customer service - Ability to work independently and as part of a team - Driven and motivated to achieve success - Emotional intelligence and adaptability - Experience working in a remote setting - Proficiency in customer service software and CRM systems - Bachelor's degree in Business Administration or related field preferred

Benefits: - Remote work flexibility - Disability insurance - Paid Time Off (PTO)

Working Environment: At Qatar Steel Company, we believe in fostering a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to supporting each other and working towards a common goal of excellence in customer service.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Qatar Steel Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.