Customer Service Manager

Job Description:

Qatar Airways Cargo is seeking a dedicated and experienced Customer Service Manager to join our team in Doha. As a Customer Service Manager, you will be responsible for overseeing all aspects of customer service operations, ensuring high levels of customer satisfaction and retention.

Responsibilities: - Develop and implement customer service policies and procedures - Train and supervise customer service representatives - Handle escalated customer inquiries and complaints - Monitor customer service performance and implement improvements as needed - Analyze customer feedback and data to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Develop and maintain relationships with key customers - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 7 years of experience in customer service management - Strong leadership and communication skills - Ability to multitask and prioritize in a fast-paced environment - Hardworking attitude and confident demeanor - Strong planning and research skills - Proficiency in Microsoft Office suite - Experience in the airline industry is a plus

Benefits: - Vision insurance - Company equipment - Joining bonus

Working Environment: At Qatar Airways Cargo, we foster a culture of curiosity and questioning to fuel innovation and growth. We encourage our employees to think creatively and challenge the status quo to drive the business forward.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Qatar Airways Cargo is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating an inclusive and diverse workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.