Remote Customer Service Manager

Job Description:

Al Jazeera Media Network is seeking a dynamic and experienced Remote Customer Service Manager to join our team in Doha, Qatar. This part-time position is ideal for someone with 8 years of experience in customer service management at the mid-to-senior level.

Responsibilities: - Manage a team of remote customer service representatives, providing leadership and support to ensure excellent customer service standards are met - Develop and implement customer service policies and procedures - Monitor customer interactions and provide feedback and coaching to team members - Handle escalated customer complaints and issues in a professional and timely manner - Analyze customer service data and metrics to identify areas for improvement and implement solutions - Collaborate with other departments to ensure a seamless customer experience - Conduct regular performance evaluations and provide ongoing training and development opportunities for team members - Maintain a positive and motivating work environment for the team

Requirements: - 8 years of experience in customer service management - Energetic and resourceful personality traits - Strong presentation and negotiation skills - Excellent communication and interpersonal abilities - Ability to thrive in a fast-paced and changing environment - Proficiency in Microsoft Office Suite and customer service software - Bachelor's degree in Business Administration or related field (preferred)

Benefits: - Training and professional development opportunities - Paid overtime - Parental leave - Be part of a culture that embraces change and responds resiliently

Equal Opportunity Statement: Al Jazeera Media Network is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace for all employees.

Deadline to apply: May 11, 2024

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply and join our team at Al Jazeera Media Network.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.