Customer Service Manager

Job Description:

Barwa Group is seeking a part-time Customer Service Manager to join our team in Doha, Qatar. As a Customer Service Manager, you will be responsible for overseeing and improving the customer service experience within the company. This role requires a minimum of 5 years of experience in a customer service or related role.

Responsibilities: 1. Develop and implement customer service policies and procedures 2. Train and supervise customer service representatives 3. Handle escalated customer complaints and issues 4. Monitor customer feedback and metrics to improve customer satisfaction 5. Collaborate with other departments to ensure a seamless customer experience 6. Identify and implement process improvements to enhance efficiency and effectiveness 7. Conduct performance evaluations and provide feedback to team members 8. Stay up-to-date on industry trends and best practices in customer service

Requirements: 1. Minimum of 5 years of experience in customer service or a related field 2. Reliable and resourceful individual with strong people management skills 3. Ability to work in a fast-paced environment and under pressure 4. Excellent communication and problem-solving skills 5. Experience with customer service software and tools 6. Bachelor's degree in business administration or a related field preferred

Personality Traits: - Reliable: Consistently follow through on commitments and deliver results - Resourceful: Find creative solutions to problems and think outside the box

Soft Skills: - People Management: Ability to lead and motivate a team of customer service representatives - Cooperation: Work collaboratively with other departments to achieve common goals

Benefits: - Parental leave - Training & professional development opportunities - Travel opportunities

Working Environment: At Barwa Group, we focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional service and creating memorable experiences for our customers.

Deadline to apply: May 23, 2024

Equal Opportunity Statement: Barwa Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.