Remote Customer Service Manager

Job Description:

Qatar Airways is currently seeking a part-time Remote Customer Service Manager to join our team in Doha, QA. As an Associate Level position, we are looking for a candidate with at least 5 years of experience in customer service management. The ideal candidate will be reliable, motivated, and possess strong analytical and problem-solving skills.

Responsibilities: - Manage a team of remote customer service representatives, providing guidance and support as needed - Monitor and evaluate customer service performance metrics to ensure departmental goals are met - Develop and implement customer service policies and procedures to enhance the customer experience - Handle escalated customer complaints and issues in a timely and professional manner - Collaborate with other departments to address customer service-related issues and improve overall customer satisfaction - Conduct regular training and coaching sessions for customer service team members to enhance their skills and knowledge - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - Bachelor's degree in Business Administration or related field preferred - 5+ years of experience in customer service management - Excellent communication and interpersonal skills - Strong leadership abilities with a focus on teamwork and collaboration - Ability to work independently and make decisions under pressure - Proficiency in Microsoft Office and CRM software - Remote work experience is preferred but not required

Benefits: - Company transportation - Employee discounts - Remote work flexibility

Working Environment: At Qatar Airways, we encourage a spirit of exploration and taking calculated risks for growth. We value innovation and creativity in our employees and provide opportunities for professional development and advancement.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Qatar Airways is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.