Customer Service Manager

Job Description:

As the Customer Service Manager at Qatar Aeronautical College, you will be responsible for overseeing the customer service department and ensuring that our students, faculty, staff, and visitors receive top-notch service at all times. You will lead a team of customer service representatives and work closely with other departments to ensure a seamless and positive experience for all stakeholders.

Responsibilities: 1. Develop and implement customer service policies and procedures to ensure high levels of customer satisfaction. 2. Monitor and evaluate customer service performance, identify areas for improvement, and implement corrective measures. 3. Train and supervise customer service representatives, providing ongoing support and guidance. 4. Handle escalated customer issues and complaints, resolving them in a timely and satisfactory manner. 5. Collaborate with other departments to streamline processes and improve overall customer experience. 6. Analyze customer feedback and data to identify trends and opportunities for improvement. 7. Maintain updated records of customer interactions and transactions. 8. Conduct regular performance evaluations and provide feedback to the customer service team.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 7 years of experience in customer service, with at least 3 years in a supervisory role. 3. Excellent communication and interpersonal skills. 4. Strong project management skills. 5. Emotional intelligence and the ability to handle difficult situations with empathy and professionalism. 6. Adaptability and confidence in making decisions. 7. Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits: 1. Paid sick leave. 2. Company transportation. 3. Travel and spending expenses for business trips. 4. Opportunity to collaborate with colleagues worldwide, fostering a global village mentality.

Equal Opportunity Statement: Qatar Aeronautical College is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: July 13, 2024.

If you meet the above requirements and are passionate about delivering excellent customer service, we invite you to apply for the position of Customer Service Manager at Qatar Aeronautical College. Join us in shaping the future of aviation education in Doha!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.