Customer Service Manager

Ooredoo Q.P.S.C. is seeking a part-time Customer Service Manager to join our team in Doha, Qatar. As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer service roles.

Responsibilities: - Oversee the customer service team and ensure that all customer inquiries and issues are resolved in a timely and satisfactory manner - Develop and implement customer service policies and procedures to improve overall customer satisfaction - Monitor customer service metrics and KPIs to identify areas for improvement - Train and mentor customer service representatives to ensure high quality service delivery - Collaborate with other departments to address customer concerns and enhance overall customer experience - Resolve escalated customer complaints and issues in a professional and efficient manner - Conduct regular performance evaluations of the customer service team

Requirements: - Motivated and resourceful individual who thrives in a fast-paced environment - Strong time management and project management skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize tasks effectively - Experience in handling challenging customer situations - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Remote work flexibility - Profit sharing opportunities - Employee discounts on company products and services

Working Environment: At Ooredoo Q.P.S.C., we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional customer service and creating a positive customer experience.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Ooredoo Q.P.S.C. is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.