Customer Service Manager

Job Description:

As a Customer Service Manager at United Development Company in Doha, QA, you will play a key role in ensuring the satisfaction of our customers. You will be responsible for overseeing the customer service team and ensuring that all customer inquiries, complaints, and issues are addressed in a timely and professional manner. As a mid-to-senior level position, this role requires at least 6 years of experience in customer service management.

Responsibilities: 1. Develop and implement customer service policies and procedures. 2. Train and mentor customer service representatives. 3. Monitor and evaluate customer service performance metrics. 4. Coordinate with other departments to resolve customer issues. 5. Handle escalated customer complaints and provide appropriate solutions. 6. Analyze customer feedback to identify areas of improvement. 7. Implement strategies to enhance customer satisfaction and loyalty. 8. Stay up to date on industry trends and best practices in customer service.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Proven experience in customer service management. 3. Excellent communication and interpersonal skills. 4. Strong leadership and decision-making abilities. 5. Dedication to delivering exceptional customer service. 6. Confidence in dealing with challenging customer situations. 7. Expertise in people management and team building.

Personality traits: 1. Dedicated 2. Confident

Soft skills: 1. Decision-making 2. People management

Benefits: 1. Remote work flexibility 2. Medical coverage 3. Vision insurance

Working environment: At United Development Company, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment where every team member is valued and respected.

Deadline to apply: 2024-07-22

Equal Opportunity Statement: United Development Company is an equal opportunity employer. We welcome and encourage applications from all qualified individuals regardless of race, gender, disability, religion, or sexual orientation. We are committed to promoting diversity and inclusion in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.