Customer Service Manager - Work from home

Job Description:

We are looking for a Customer Service Manager to join our team at Qatar Steel Company. This is a part-time, work-from-home position based in Doha, Qatar. The ideal candidate will have at least 5 years of experience in customer service and possess the following personality traits: resilience and passion. In addition, the candidate should have soft skills such as attention to detail and emotional intelligence.

Responsibilities: - Manage a team of customer service representatives - Handle customer inquiries, complaints, and feedback in a timely and professional manner - Develop and implement customer service policies and procedures - Monitor customer satisfaction levels and implement strategies to improve customer experience - Analyze data and reports to identify trends and areas for improvement - Train and mentor customer service representatives - Collaborate with other departments to ensure a seamless customer experience - Maintain records of customer interactions and transactions - Handle escalated customer issues and provide resolutions

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer service management role - Excellent communication and interpersonal skills - Strong leadership and decision-making abilities - Proficiency in Microsoft Office and customer service software - Ability to work independently and as part of a team - Strong organizational and time management skills - Ability to adapt to a fast-paced work environment

Benefits: - Company-provided equipment for remote work - Free accommodation in Doha, Qatar - Employee discounts on company products and services

Working Environment: At Qatar Steel Company, we prioritize understanding and empathy in all interactions with our customers. We believe in creating a positive and inclusive working environment where all employees feel valued and respected.

Deadline to apply: May 7, 2024

Equal Opportunity Statement: Qatar Steel Company is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.