Customer Service Manager - Work from home

Job Description:

We are looking for a dedicated and reliable Customer Service Manager to join our team at Qatar Airways. As a Customer Service Manager, you will be responsible for overseeing the customer service operations and ensuring a high level of customer satisfaction. This is a part-time position that allows you to work from the comfort of your own home.

Responsibilities: - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints - Monitor customer service performance metrics and implement improvements - Train and supervise customer service representatives - Work closely with other departments to ensure a seamless customer experience - Analyze customer feedback to identify areas for improvement - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 7 years of experience in customer service management - Strong communication and interpersonal skills - Creativity and negotiation skills - Ability to work independently and as part of a team - Proficient in Microsoft Office Suite - Experience with CRM software is a plus

Benefits: - Employee discounts on Qatar Airways flights - Paid overtime for additional hours worked - Medical coverage for you and your family

Working Environment: At Qatar Airways, we value teamwork, innovation, and shared success. You will be part of a dynamic workplace where your contributions are recognized and rewarded. We encourage creativity and collaboration to deliver exceptional customer service.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Qatar Airways is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.