Customer Service Manager - Work from home

Job Description:

Snoonu, a leading on-demand delivery service based in Doha, Qatar, is seeking a part-time Customer Service Manager to work remotely from home. As a mid-to-senior level role with a requirement of at least 6 years of experience in customer service management, this position is ideal for a confident and resourceful individual who excels at cooperation and negotiation.

Responsibilities: - Manage and lead a team of customer service representatives in providing exceptional support to customers through various channels including phone, email, and chat. - Develop and implement customer service policies and procedures to ensure a high level of customer satisfaction. - Monitor and analyze customer feedback to identify areas for improvement and implement strategies to address customer concerns. - Collaborate with other departments to ensure a seamless customer experience, including coordinating with the operations team to resolve delivery issues. - Conduct training sessions for customer service representatives to enhance their skills and knowledge.

Requirements: - At least 6 years of experience in customer service management, preferably in the delivery or logistics industry. - Proven track record of leading a team to achieve customer service goals and KPIs. - Excellent communication and interpersonal skills. - Strong leadership abilities with the ability to motivate and inspire a team. - Proficiency in CRM software and other customer service tools. - Bachelor's degree in Business Administration or a related field is preferred.

Benefits: - Medical coverage - Parental leave - Dental insurance

Working Environment: At Snoonu, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our employees to take initiative and make decisions that benefit our customers and the company as a whole.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Snoonu is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.