Customer Service Officer

Job Description:

Katara Hospitality is seeking a part-time Customer Service Officer to join our team in Doha, Qatar. As an Entry Level role, we are looking for candidates with at least 1 year of experience in a customer service or related field.

Responsibilities: - Serve as the first point of contact for customers, answering inquiries and providing information about our products and services - Handle customer complaints and issues in a professional and timely manner - Process orders, returns, and exchanges efficiently - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on company policies and procedures to provide accurate information to customers - Continuously strive to improve customer satisfaction and loyalty

Requirements: - Resilient and energetic personality traits to effectively handle customer interactions - Strong negotiation and cooperation skills to address customer needs and concerns - Excellent verbal and written communication skills - Proficiency in MS Office and other customer service software - Ability to multitask and work under pressure in a fast-paced environment

Benefits: - Travel & spending expenses - Dental insurance - Travel opportunities - Align work with a greater purpose, contributing to a meaningful mission

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected class. All qualified applicants will receive consideration for employment.

Deadline to Apply: April 27, 2024

We are looking for enthusiastic individuals who are passionate about customer service and are eager to make a positive impact in a dynamic work environment. If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply. Join us at Katara Hospitality and be part of our journey to provide exceptional service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.