Customer Service Officer

Job Description:

Qatar National Broadband Network is currently seeking a dedicated and driven Customer Service Officer to join our team in Doha. As a part-time Associate Level position with a minimum of 3 years of experience, the Customer Service Officer will be responsible for providing exceptional customer support and service to our clients.

Responsibilities: 1. Handling incoming customer inquiries via phone, email, and chat in a professional and timely manner. 2. Resolving customer complaints and issues effectively and efficiently. 3. Providing information about our products and services to customers. 4. Processing customer orders and assisting with billing inquiries. 5. Collaborating with other departments to ensure customer satisfaction and resolution of issues. 6. Maintaining accurate records of customer interactions and transactions. 7. Identifying opportunities for improving customer service processes and procedures. 8. Participating in ongoing training and development opportunities to enhance skills and knowledge.

Requirements: 1. Minimum of 3 years of experience in a customer service role. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work well under pressure in a fast-paced environment. 5. Cooperation and project management skills. 6. Dedication to providing outstanding customer service. 7. Ability to work independently and as part of a team.

Benefits: - Disability insurance - Company equipment - Retirement plan

Working Environment: At Qatar National Broadband Network, we strive to create a culture of ongoing learning and development for personal and professional growth. We provide opportunities for employees to expand their skills and knowledge in a supportive and collaborative environment.

Deadline to apply: 2024-04-26

Equal Opportunity Statement: Qatar National Broadband Network is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

Join our team and help us deliver exceptional customer service to our clients in Doha! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.