Remote Customer Service Officer

Job Description:

Qatar Rail is currently seeking a part-time Remote Customer Service Officer to join our team in Doha. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our clients through various communication channels. This position requires a high level of professionalism, excellent communication skills, and the ability to work independently in a remote setting.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and professional manner - Providing customers with accurate information about our services and products - Maintaining records of customer interactions and transactions - Collaborating with other team members to ensure a seamless customer experience - Proactively identifying opportunities to improve customer satisfaction and retention - Utilizing project management skills to prioritize and manage workload effectively - Demonstrating emotional intelligence when dealing with challenging situations - Participating in training and professional development opportunities provided by the company - Adhering to company policies and procedures at all times

Requirements: - Minimum of 2 years of experience in customer service or a related field - Strong communication skills, both written and verbal - Driven and reliable with a strong work ethic - Ability to work independently and in a team environment - Strong project management skills - Emotional intelligence and ability to empathize with customers - Proficiency in Microsoft Office programs - Ability to multitask and prioritize workload effectively

Benefits: - Gym membership - Training & professional development opportunities - Relocation allowance for qualified candidates

Working Environment: At Qatar Rail, we support our employees in their personal and professional development. We strive to create a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Qatar Rail is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We encourage individuals from diverse backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.