Customer Service Officer

Job Description:

Qatar National Broadband Network is seeking a dedicated and experienced Customer Service Officer to join our team in Doha. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities: - Responding to customer inquiries via phone, email, and in-person - Resolving customer complaints in a timely and professional manner - Maintaining accurate records of customer interactions and transactions - Processing orders, returns, and exchanges - Providing product information and recommendations to customers - Collaborating with other departments to address customer needs - Keeping up-to-date on company policies and procedures - Assisting with special projects as needed

Requirements: - 4 years of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work well under pressure and meet deadlines - Hardworking and adaptable personality traits - Creativity and people management skills - Experience in a fast-paced environment - Knowledge of customer service practices and principles - Proficiency in Microsoft Office suite - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Paid overtime - Free accommodation - Life insurance

Working Environment: At Qatar National Broadband Network, we are a company that transcends borders, promoting collaboration on a global scale. Our diverse team works together to achieve common goals and deliver excellent service to our customers.

Equal Opportunity Statement: Qatar National Broadband Network is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.